Luckily, there’s a FAQ section!

We’ll be ready to welcome you from 2 p.m. Check-out is by 11 a.m. The reception is open every day from 8.30 a.m. to 10 p.m.

To confirm your booking, we request a deposit of 30% of the total amount, which you can pay by bank transfer or credit card.

If you need to cancel, here’s our policy:

• Up to 7 days before arrival: free cancellation with full refund of the deposit
• Up to 3 days before arrival: 30% of the total price retained
• Less than 3 days before arrival: 100% of the total price retained

The same applies in the event of late arrival or early departure.

Our mealtimes:

• Breakfast: 7.30 a.m. – 10 a.m.
• Afternoon snack: 4.30 p.m. – 5.30 p.m.
• Dinner: 7 p.m. – 8.45 p.m.
• Bistro (lunch and dinner): 12 noon – 9 p.m.
• Room service: 10 a.m. – 9 p.m.

With the B&B package, you have two options for dinner: the bistro, which has an à la carte menu, or our gourmet restaurant, where you can enjoy a five-course tasting menu with a choice of dishes, which costs €45.00 per person.

The ¾ board is designed for anyone who wishes to enjoy a carefree day at Elgus from morning to evening.

• Vitality breakfast: a generous international buffet featuring homemade jams and sweet treats made to traditional recipes, fresh juices, smoothies, a savoury selection, and locally sourced produce.
• A sweet treat in the afternoon: homemade cakes, artisan ice cream, tea, coffee, and hot chocolate from 4.30 p.m. to 5.30 p.m.
• The evening concludes with a delicious, balanced five-course dinner, with a choice of dishes from the menu.

Yes, use of the wellness area is included for all hotel guests.
The wellness area is divided into four separate areas: two reserved exclusively for adults and two dedicated to the whole family [LINK Spa per famiglie]. There are both nude saunas and saunas where swimwear is required.

Indoor Pool area
Pools: 7 a.m. – 7 p.m.
Thermal area: 2 p.m. – 7 p.m.

Nature Spa
Pools: 7 a.m. – 7 p.m.
Thermal area: 2 p.m. – 7 p.m.

Family Spa
Pools: 7 a.m. – 7 p.m.
Thermal area: 2 p.m. – 7 p.m.

Sky Forest Adult Spa
Pools: 7 a.m. – 7 p.m.
Thermal area: 11 a.m. – 7 p.m.

Beauty centre
10 a.m. – 1 p.m. / 2 p.m. – 7 p.m.

Certainly. Every week, we organise 4 guided hikes with our resident mountain guide, Emanuele, as well as e-bike tours, yoga and meditation sessions, sauna infusions, gong baths, and bedtime rituals.
Encounters with local producers, tastings of local specialities, face yoga masterclasses, and swimming lessons for children are also organised during your stay.